Sea And Summit Media & Adventures
Terms & Conditions
These terms and conditions shall serve as a contract between Sea And Summit Media, GK, (hereinafter referred to as the “Company”) with respect to certain commissioned services for an individual, a group, or a third party booking Agent (hereinafter referred to as the “Guest.”)
Booking & Payment. The Guest’s preferred date of service can not be guaranteed until payment is made by the Guest or by a booking agent. Payment for any services, in part or in whole, made by you or a third party constitutes the agreement of the following terms and conditions.
Cancellation. For general bookings, cancellations made sixty (60) or more days in advance of the scheduled date of service are fully refundable. Cancellations made between thirty (30) and fifty-nine (59) days in advance of the scheduled date of service are subject to a cancellation fee of 50% of the total cost of the booking (less processing fees). Cancellations made less than thirty (30) days in advance of the scheduled date of service are subject to a cancellation fee of 100%. Refunds for cancellations will be processed within 30 days of the date of cancellation.
For multi-day bookings of 3 consecutive days or more, in locations outside of Niseko, a deposit payment of 50% is due at the time of booking. Deposit payments are non-refundable. The remaining balance of 50% is due ninety (90) days from the first date of service. Cancellations made within 90 days of the first date of service are nonrefundable.
Injury/illness. No compensation will be made for any injury or illness incurred once the service has already commenced. Future services may be canceled, rescheduled or refunded upon presentation of a valid medical certificate (doctors note) within 24 hours of the date of service.
Adverse weather. Hokkaido weather and snow conditions are inherently unpredictable. Snow quality, including powder conditions, cannot be guaranteed. Ski lift operations are controlled by each ski resort and may be suspended in whole or in part due to wind, visibility, avalanche risk, mechanical issues, or other factors beyond the Company’s control. For snow sports services, if all ski resort lifts are suspended due to weather or safety conditions, the service will be rescheduled to the next available date agreed upon by both the Company and the Guest. If rescheduling is not possible due to availability constraints of either party, a full refund will be issued.
If one or more lifts and skiable terrain remain open and conditions are deemed safe and sufficient to reasonably conduct the service, the service will proceed as scheduled, and no refund or rescheduling will be provided. The Company may modify the day’s plan, routes, or locations as necessary due to weather, snow conditions, lift operations, safety considerations, or operational requirements. Alternative activities may include different ski areas, on-snow locations, or off-snow scenic or cultural photography opportunities, subject to feasibility.
The Company reserves the right to cancel, postpone, or modify the service when necessary for safety or operational reasons. Such decisions will be made in good faith based on weather conditions, lift operations, guest safety considerations, and professional judgment.
Alcohol/Drugs. We want all of our guests to have a good time whilst visiting Hokkaido, however alcohol and drugs can impair the guest’s ability to safely participate in outdoor activities such as skiing, snowboarding, walking on the snow, icy roads and walkways, hiking, fishing, paddling, and other outdoor activities. We reserve the right to cancel any service, without refund, if the guest is under the influence of alcohol or drugs.
Accident & Personal liability. Outdoor activities including but not limited to hiking/trekking, wading, walking on rocks, slopes, lake shores or beaches, fishing, swimming, surfing, paddling, and snowsports such as skiing and snowboarding, in various terrain, are inherently dangerous and are classified as hazardous activities. As is walking on snow or ice covered slopes, streets, walkways, etc. Sea And Summit Media and our representatives cannot be held liable for any accident, injury, illness or minor or serious bodily harm or any injury or death that occurs prior, during or after an accident incurred during an outdoor activity service. Sea And Summit Media and our representatives cannot be held liable for any loss and/or damage of equipment or personal items prior, during or after an outdoor activity service. This includes replacement costs or lost time of a service.
Lift passes. Lift passes, entry fees and other activity fees and passes must be purchased prior to the commencement of the service, and the pass must be valid for the duration of the service. Any portion of the scheduled service that is missed due to the guest not having a valid pass or entry for an activity, is non-refundable. If you are unsure whether a pass is needed for a particular activity or scheduled service, please contact us at least 24 hours prior to the date and time of service.
Clothing and equipment. Please organize any and all appropriate clothing, trekking equipment, fishing gear, winter clothing, ski and snowboard equipment, etc. prior to the date and time of service. Please arrive at the time and date of service with all necessary equipment, gear and clothing and ready to depart.
Commencement of service. If the guest is not on time for the scheduled date and time of service, no time in addition to the originally scheduled duration of service will be added to the service. We understand that issues may arise and guests may be late for a service. If this happens, please contact the company representative or Sea And Summit Media’s director to notify them of the schedule change.
Travel insurance. All visiting international guests must have valid travel insurance that covers the guests for any accidents incurred while participating in any activity during the service. This includes snow sports (whether in the resorts or backcountry), hiking, trekking, fishing, swimming, paddling, surfing, slips and falls, illness incurred, or any other accident that may occur during the service or in transit to the service. In the event of an injury requiring a hospital visit, depending on your insurance provider, you may need to pay the full amount to the hospital upfront and then seek reimbursement from the insurance company. Sea And Summit Media and its representatives cannot be held financially responsible in part or in whole for any medical costs that the Guest incurs.
Sea And Summit Media also recommends that guests enrol into trip cancellation insurance (prior to travel) as Sea And Summit Media cannot refund guests for cancelled trips due to medical or personal reasons.
Release. Guest grants permission to the Company to use the images (still images and videos) for commercial purposes including marketing and advertising. The images may appear on the Company’s website, social media and other promotional platforms, and may be licensed for commercial use by the Company’s clients. However, should the Guest prefer that we not use the images for marketing and commercial purposes, please kindly notify us and we will gladly refrain from using the images for any purpose.
