General terms and conditions
Booking & Payment. The Guests preferred date of service can not be guaranteed until a deposit has been paid equal to fifty percent (50%) of the Photographer’s fee for the type of service that is being booked. Once the deposit is received, the booking is confirmed and will then be subject to the cancellation policy. Payment for any services in part or in whole made by you or a third party constitutes the agreement of the following terms and conditions.
Cancellation. Cancellations made more than thirty (30) days in advance of the scheduled date of service are fully refundable. Cancellations made more than seven (7) days but less than thirty (30) days in advance of the scheduled date of service are subject to a cancellation fee of 50% of the total cost of the booking (booking plus processing fees, taxes, etc.). Cancellations made less than seven (7) in advance of the scheduled time of service will be non-refundable.
Injury/illness. No compensation will be made for any injury or illness incurred once the service has already commenced. Future services may be canceled, rescheduled or refunded upon presentation of a valid medical certificate (doctors note) within 24 hours of the date of service. If you are unable to travel due to illness from COVID-19, we will offer to reschedule or refund any payments made if you notify us of your inability to travel and provide valid medical proof of your illness.
Adverse weather. For outdoor and snow sports photography services, if the ski resort lifts are inoperable due to weather the date of service will be rescheduled. If rescheduling the date of service is not possible due to lack of availability of the Photographer, the Photographer will issue a full refund. If there are open courses available for skiing or snowboarding then no refund or rescheduling shall be allowed. We reserve the right to cancel or reschedule any service due to adverse weather, which shall be at the sole discretion of Sea And Summit Media’s director.
Alcohol/Drugs. We want all of our guests to have a good time whilst visiting Hokkaido, however alcohol and drugs can impair your ability to safely ski, snowboard and even walk on the snow or icy roads and walkways. We reserve the right to cancel any service without refund if the guest is under the influence of alcohol or drugs.
Accident & Personal liability. Snowsports activities including but not limited to skiing and snowboarding in various terrain within and out with the mountain resort environment is inherently dangerous and classed as a hazardous activity. As is walking on snow or ice covered slopes, streets, walkways, etc. Sea And Summit Media and our photographers cannot be held liable for any accident, injury, illness or minor or serious bodily harm or any injury or death that occurs prior, during or after an accident incurred during a tour. Sea And Summit Media and our photographers cannot be held liable for any loss and/or damage of equipment or personal items prior, during or after a tour. This includes replacement costs or lost time of a tour.
Lift passes. Lift passes must be purchased prior to the commencement of the service and the pass must be valid for the duration of the service. Any portion of the scheduled service that is missed due to the guest not having a valid lift pass is non-refundable. If you are unsure whether you need a lift pass for the scheduled service, please contact us at least 24 hours prior to the date and time of service.
Clothing and equipment. Please organize any and all appropriate winter clothing, ski and snowboard equipment, etc. prior to the date and time of service. Please arrive at the time and date of service with all necessary equipment, gear and clothing and ready to depart.
Commencement of service. If the guest is not on time for the scheduled date and time of service, no time in addition to the originally scheduled duration of service will be added to the service. We understand that issues may arise and guests may be late for a service. If this happens, please contact the photographer or Sea And Summit Media’s director to notify them of the schedule change.
Travel insurance. All guests must have valid travel insurance that covers the guests for any accidents incurred while participating in any activity during the service. This includes snow sports, hiking, slips and falls, illness incurred, or any other accident that may occur during the service or in transit to the service. Sea And Summit Media and its photographers cannot be held financially responsible in part or in whole for any medical costs that the guest incurs.